Shipping & Returns
a) THE SHIP DATE IS APPROXIMATELY 48 HOURS AFTER SELLER RECEIVES FULL PAYMENT. IT IS NOT A PROMISE DATE.
b) “Seller” utilizes the services of several common carriers to handle the delivery of their products.
c) Whenever possible Seller will offer the discounts afforded to Seller to the Buyer for their shipments through the specified carriers Seller deals with.
d) Unless a carrier is specified by Buyer, Seller will use, at its discretion, its best-way carrier to get the product to the Buyer.
e) Seller is not responsible for delays in shipping due to weather, union strikes, fires, floods, freight embargoes and/or acts of governments.
f) Shipments requiring a lift gate style truck to unload Seller’s products or requiring residential delivery may be subject to additional shipping charges. Buyer is required to inform Seller if these services are required in advance of shipment and is responsible for any such additional charges incurred.
g) DAMAGES CAUSED BY SHIPPER ARE NOT THE RESPONSIBILITY OF SELLER. Freight carriers’ policies for handling of damaged goods during shipping must be followed to assure that claims are handled properly in the event that Seller must collect back damaged shipment to repair. This will assure that Seller is reimbursed for any expensed incurred in the repair of damaged goods. IN ADDITION, BUYER IS RESPONSIBLE FOR INSPECTING THE SHIPMENT FOR DAMAGE AND OR ANY LOSS IMMEDIATELY UPON RECEIVING SHIPMENT, AND MUST NOTIFY SELLER AND PROVIDE ANY NEEDED DOCUMENTATION (INCLUDING PHOTOGRAPHS) TO SELLER WITHIN 24 HOURS OF RECEIVING SHIPMENT.
REFUNDS AND RETURNS:
For any item purchased from Seller, Buyer has 30-DAYS from the date of receiving item to contact Seller for a refund and return authorization. A re- stocking fee of twenty-five percent (25%) of the price of the item(s) returned will be paid by Buyer. Buyer will be responsible for any and all charges for the shipping of the item(s) returned. The items must be in an unused condition when returned. Any necessary repairs required to bring the item(s) returned to a like new condition will be paid by Buyer. SELLER WILL NOT ACCEPT RETURNS FOR ANY CUSTOM MANUFACTURED PRODUCTS.
All products returned, regardless of the reason, must be clean and dry. If your returned product requires cleaning, you will be charged a $500 professional cleaning fee. This amount will be automatically deducted for any refund, or must be paid prior to the release of any exchanged product. If, upon management approval, your exchange is shipped prior to receiving and inspecting your returned product, a $500 credit card hold will be required prior to shipping the new product(s). This hold will be released once we verify that the returned product(s) are clean. If they are not clean, then this amount will be charged as the cleaning fee.